Privacy Policy for ClerkHero - Fight Your Traffic Ticket Like a Pro

ClerkHero is operated by GL & CO LLC.

Thank you for choosing ClerkHero ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://clerkhero.com or use our services. Your privacy is important to us, and we are committed to protecting your personal information in accordance with applicable data privacy laws.

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1. Information We Collect

1.1 Personal Information
When you use ClerkHero, we may collect the following information directly from you:
• Full name
• Email address
• Mailing address
• Driver’s license details or citation number (when voluntarily submitted for document preparation)
• Payment information (processed securely via Stripe; we do not store your card details)

1.2 Non-Personal Information
We automatically collect certain data when you interact with our site, including:
• Device type and browser information
• IP address and location
• Date/time of visits and clickstream data
• Cookies and analytics data (e.g., Google Analytics, Hotjar)

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2. How We Use Your Information

We use your information for the following purposes:
• To provide and operate our services (e.g., prepare legal documents like the TR-205)
• To process and manage payments via Stripe
• To deliver email confirmations, updates, and service-related communication
• To respond to support requests
• To detect and prevent fraud or misuse
• To analyze trends and improve user experience

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3. Sharing of Information

We do not sell or rent your personal information. We only share your information with:
• Service providers (e.g., Stripe for payments, Firebase for hosting and authentication)
• Legal authorities if required by law (e.g., subpoena, court order)
• Courts or agencies if you opt to submit documents via our platform

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4. Data Security

We implement technical and organizational safeguards to protect your data. ClerkHero uses HTTPS encryption, secured data storage, and role-based access controls. Sensitive payment information is processed only through PCI-compliant providers (e.g., Stripe).

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5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your account and associated data by emailing support@clerkhero.com.

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6. Children’s Privacy

ClerkHero is not intended for users under the age of 13. We do not knowingly collect data from children. If we become aware that a child has submitted personal information, we will delete it promptly.

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7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:
• Access, correct, or delete your personal data
• Opt out of email marketing
• Object to data processing

To exercise these rights, contact us at support@clerkhero.com.

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8. Third-Party Links

Our site may contain links to third-party services (e.g., court websites). We are not responsible for the privacy practices or content of these external sites.

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9. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly. If significant changes are made, we will notify you by email or through our website.

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10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

ClerkHero Support
Email: support@clerkhero.com

For legal matters and formal notices, you may send correspondence to:

ClerkHero
Operated by GL & CO LLC
4000 Barranca Parkway
Suite 250 #2026
Irvine, CA 92604
United States

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