ClerkHero Refund Policy: Your Satisfaction Guarantee

ClerkHero Refund Policy: 100% Satisfaction Guarantee

At ClerkHero, we stand behind our service with a clear, transparent refund policy. We believe you should only pay when you’re completely satisfied with your defense documents.

This page explains exactly when you qualify for a refund, how to request one, and what our satisfaction guarantee covers.

When You Qualify for a Full Refund

You automatically qualify for a 100% refund in these situations:

1. Before Document Submission (Anytime)

• You’re unsatisfied with your defense strategy
• You decide not to contest your ticket
• You found alternative representation
• You change your mind for any reason

2. Service Issues

• We cannot process your specific violation type
• Your case requires an in-person court appearance
• Technical errors prevent document generation
• We fail to deliver documents within the promised timeframe

3. Eligibility Issues

• Your ticket is from outside California
• Citation involves criminal charges (e.g., DUI, reckless driving)
• Commercial driver’s license violations
• Citation deadline has already passed

What’s NOT Covered by Our Refund Policy

To maintain fairness and prevent abuse, refunds are not available in these situations:

After You’ve Submitted Documents to Court

Once you’ve mailed your TR-205 and defense to the court, our service is considered complete.

We cannot refund based on court outcomes because:

• Court decisions depend on many factors beyond document quality
• We’ve already provided the complete service you purchased
• No service can guarantee specific court outcomes

Incorrect Information Provided

• Wrong citation details entered
• Misrepresented case facts
• Failed to disclose criminal charges
• Provided false documentation

How to Request a Refund

Requesting a refund is simple and hassle-free:

Step 1: Contact Support

• Email: support@clerkhero.com
• Include your order number and reason for the refund request

Step 2: Quick Review

• We’ll verify your eligibility (usually within 1 hour)
• No lengthy questionnaires or phone calls required
• Eligible refunds are approved immediately

Step 3: Receive Your Refund

• Processed within 24 hours of approval
• Returns to your original payment method
• Bank processing typically takes 3–5 business days

Our Commitment to Your Satisfaction

We’re confident in the quality of our defense documents, but we understand every situation is unique. That’s why we offer:

• No-Risk Trial: Review your complete defense before deciding
• Transparent Process: See exactly what you’re getting before paying
• Quick Resolution: Refund decisions made within hours, not days
• No Hidden Terms: This page contains our complete refund policy

Special Circumstances

Partial Services

If we’ve partially completed your defense but cannot finish due to eligibility issues discovered later, you’ll receive a full refund regardless of the work completed.

Technical Issues

Website errors, payment processing problems, or system failures that prevent service delivery always qualify for an immediate refund.

Duplicate Charges

Accidental duplicate payments are refunded immediately upon discovery, no questions asked.

Why We Can Offer This Guarantee

Our confidence in offering a full satisfaction guarantee comes from:

• Proven Success: Thousands of successful defenses generated
• Legal Expertise: Defense strategies reviewed by California traffic attorneys
• Quality Control: Every document reviewed before delivery
• Customer Focus: Your satisfaction matters more than a single transaction

Ready to Fight Your Ticket?

Don’t let a traffic ticket impact your driving record or wallet. ClerkHero makes it easy to contest your citation with our proven defense system.

Start your defense today and join thousands of Californians who’ve successfully contested their tickets with ClerkHero.